Focus Area 4: Customer Service

McAllen ISD strives to deliver A+ customer service to all parents and community members.  It is our goal to establish a positive learning environment and for all visitors to feel welcomed and part of the McAllen ISD family.  When you visit our campuses and departments, you can expect: 

 

 

THE 5 DOMAINS

  • Self Awareness
  • Self Regulation
  • Motivation
  • Empathy
  • Social Skills

 

COURTESY AND RESPECT 

  • Treat customers with respect and dignity.
  • Be polite, calm, and understanding.
  • Be a good listener.
  • Be courteous and respectful.

 

GREETING & COMMUNICATION 

  • Greet customers with a smile and make eye contact.
  • Speak in a pleasant tone of voice and in a friendly manner.
  • Be mindful of non-verbal communication (facial expressions and body language).
  • Be a good listener and attend to customer needs.
  • Be open and honest.

 

GO THE EXTRA MILE

  • Assume responsibility for assisting and directing customers.
  • Answer phone calls as promptly as possible.
  • Don’t leave customers waiting. Acknowledge them as soon as possible.
  • Return phone calls promptly.
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ENVIRONMENT 

  • Create a safe work environment.
  • Create a neat and clean work environment. Avoid mess and clutter.
  • Create an inviting and family-friendly environment.
  • Appearance is important. Dress in a professional manner.