Complaints and Concerns
The McAllen Independent School District believes in providing the utmost professional service to all of our stakeholders. However, there is always room for improvement. With this in mind, at times, there may be concerns that need to be addressed accordingly, be it the informal or formal process.
Complaints may be addressed through the informal process. The informal process includes bringing the complaint to the individual who can address the matter immediately and offer a resolution. Usually, student or parent complaints or concerns can be addressed informally by a phone call or a conference with the teacher, principal or departmental director. If you wish to discuss your complaint with an administrator who can assist you, please contact the Student Support Services Department at (956) 618-6031.
For those complaints and concerns that cannot be resolved informally, the McAllen Independent School District has adopted a Student and Parent Complaints/Grievances Policy FNG (LOCAL) which can be found here. The formal complaint form can be accessed here or by contacting the Student Support Services Department at (956) 618-6031.
Level One - To file a formal complaint a parent or student should complete and submit the complaint form. You may find the Level One form by clicking here. In general, the written complaint form should be completed and submitted to the Student Support Services Department (2200 Tamarack Ave. Portable #691) in a timely manner.
Level Two - If the student or parent did not receive the relief requested at Level One or if the time for a response has expired, the student or parent may request a conference with the Superintendent or designee to appeal the Level One decision. You may find the Level Two form by clicking here. In general, the written complaint form should be completed and submitted to the Student Support Services Department (2200 Tamarack Ave. Portable #691) in a timely manner.
Level Three - If the student or parent did not receive the relief requested at Level Two or if the time for a response has expired, the student or parent may appeal the decision to the Board. You may find the Level Three form by clicking here. In general, the written complaint form should be completed and submitted to the Student Support Services Department (2200 Tamarack Ave. Portable #691) in a timely manner.
Parents/students wishing to file a formal complaint must follow the complaint process through the levels cited above. The district will determine what level the complaint will be heard based on the information provided within the complaint. Individuals filing at the wrong level will be informed and will be asked to re-submit their complaint.
Note: Complaints should be brought forth immediately to the individual who can offer resolution through either the informal or formal process. If you are seeking resolution through the formal process, please ensure that you read FNG (LOCAL) Policy as all complaints are time sensitive.
Complaints concerning the Community can be addressed by utilizing the McAllen Independent School District Policy GF (LOCAL) – Public Complaint. The GF Policy can be found at: https://pol.tasb.org/Policy/Code/637?filter=GF