Focus Area 4: Customer Service

McAllen ISD strives to deliver A+ customer service to all parents and community members.  It is our goal to establish a positive learning environment and for all visitors to feel welcomed and part of the McAllen ISD family.  When you visit our campuses and departments, you can expect: 

THE 5 DOMAINS

  • Self Awareness

  • Self Regulation

  • Motivation

  • Empathy

  • Social Skills

COURTESY AND RESPECT 

  • Treat customers with respect and dignity.

  • Be polite, calm, and understanding.

  • Be a good listener.

  • Be courteous and respectful.

GREETING & COMMUNICATION 

  • Greet customers with a smile and make eye contact.

  • Speak in a pleasant tone of voice and in a friendly manner.

  • Be mindful of non-verbal communication (facial expressions and body language).

  • Be a good listener and attend to customer needs.

  • Be open and honest.

GO THE EXTRA MILE

  • Assume responsibility for assisting and directing customers.

  • Answer phone calls as promptly as possible.

  • Don’t leave customers waiting. Acknowledge them as soon as possible.

  • Return phone calls promptly.

     

ENVIRONMENT 

  • Create a safe work environment.

  • Create a neat and clean work environment. Avoid mess and clutter.

  • Create an inviting and family-friendly environment.

  • Appearance is important. Dress in a professional manner.